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A glimpse at an ongoing case study… The Client: METAL SOLUTIONS is a team of artists, designers and metal workers. The company works with architects, interior designers, contractors and residential clients. Their products include a wide range of custom and made-to-order metal fabrications, such as railings, gates, furniture, sculpture and artworks. End-users are primarily owners of premium properties in the Pacific Northwest. Steve Northey heads the company. Why They Called Bill: Steve Northey recognized that the work flow process was “dysfunctional.” They needed someone with experience in operations, who would analyze the current situation and make concrete recommendations on how to improve efficiency and–in the process–profitability. What Bill Did: First, he listened. As the studio lead remarked: “That guy’s the best listener I’ve ever met.” Bill quickly and accurately identified the company’s “pain points,” namely processes, resources, accountability, consistency, quality control and aesthetics. He made detailed recommendations regarding project production scheduling and establishing clear ownership of tasks and responsibilities. Bill presented practical methods to improve company communications and advanced training. This, all part of Phase One. Phase Two will involve the best methods to actually implement the recommendations made in Phase One. The Result: This is perhaps best summarized by Steve Northey: “Bill was incredible in his ability to analyze our current business workflow. He provided methodical and accurate feedback and gave us appropriate direction. It was beyond my expectations in every way. I am really excited about the next step and pushing forward.”
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