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What's it like to work with Bill? Take it from the clients and colleagues who rely on his expertise: “Bill is energized by working with customers and by providing a solution. To him, that’s a privilege. Once, our system was down and I had twelve people in the distribution center waiting to pack and ship. I got through to Bill and told him what we were up against. In situations such as this, I’m used to hearing comments like ‘We’ll check into it. It’s probably your fault.’ Instead, Bill said ‘I’ll call you back in five minutes.’ He called back in two minutes, ready to get things fixed. We were back up in five minutes. It was a totally great experience.” David Huckabay “Bill had an innate understanding for anything anyone wanted to do – a culmination of all the practical, hands-on experience he has. Nothing scares him. He has a giant brain that could help any group of retailers. He always came through for us. “ Noah Bryan “Bill has lived and breathed retail for so many years, he has a clear understanding of what retailers are going through. He really ‘gets into the shoes’ of his customers. He speaks with passion – clearly and decisively, in a way that inspires trust. A real pleasure to work with.” Peter Caron “Bill can walk into a room and gain attention and respect because people recognize his depth of experience and his technical abilities. Everyone’s thinking, ‘This guy knows his stuff.’ At the same time, he puts people at ease, speaking in examples rather than in technical jargon. What makes him a great problem solver is that he always seems to look at any issue from multiple angles.” Sanu Chacko “His experience is so varied that he can relate to just about anything having to do with retail, but he’s always learning, always asking questions to make certain he understands the customer’s situation. He researches everything and makes sure he has his facts straight. Then he presents more than one solution. He’s very thorough.” Shannon Vogler “Bill’s a hard worker. He didn’t sit in the office – he worked side by side with everyone. He’s great at listening and mentoring, and he always remains calm and in control, even in stressful situations. I enjoyed working with him immensely.” Steve Scott
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